Refund & Cancellation Policy

Last updated: 22 October 2026

This page explains how refunds and cancellations work for dining and for banquet and event bookings.

Dining and buffet

• Food that has been served or prepared to your order cannot be returned or refunded. An order placed will not be cancelled after preparation has started.
• If something is not right (a wrong dish, a quality problem, a billing error), please tell a team member while you are still at the table. We will replace the dish, correct the bill or adjust it fairly on the spot.
• Bills settled by mistake or charged twice will be refunded in full to the original mode of payment.

Banquet and event bookings

• Any advance paid is non-refundable, period. It is also non-transferable and cannot be adjusted against any other person or any other function.
• Payments are made as set out in our Terms & Conditions: 25% at booking, a further 50% at least 7 days before the event, and the remaining 25% on the day of the event.
• The guaranteed number of guests cannot be reduced after booking. You are charged for the guaranteed number or the actual attendance, whichever is higher.
• Card payments carry a 2% MDR charge plus applicable GST.

How refunds are paid

• Approved refunds are sent to the original mode of payment, or by bank transfer where cash was paid.
• Please allow 7 to 10 working days for the amount to reach you. Banks may take longer.

Online orders

Home delivery is available through Swiggy and Zomato. Orders placed on those platforms are handled under their own refund and cancellation rules, so please raise issues with them in the app. Please allow about 25 minutes for preparation.

How to ask for a refund

Call or WhatsApp +91 96014 91505, or email info@gypsygrand.com with your name, phone number, date of the visit or event and what went wrong. We aim to reply within two working days.